THE BLOG

14
Feb

Payday Loans: Working the Phones = How to Fund Loans & Collect Your Money

This is a blast from the past INSPIRATIONAL message for all of us when we’re feeling a little tired, frustrated, cold, wet, hot… while funding loans and collecting our $$$.

A lender in our industry innocently asked me how I get “pumped!” Just “playing” in the “business of lending money to the masses” turns me on. The inbound opportunities shooting at me daily fires me up! Participating in calls and brain dumps with the smartest folks on the planet = HUGE ADRENALINE PUMP and jacks me up!

Watch this Leonardo de Caprio PERFORMANCE now & then. Bookmark this page. Watch the Video below and prepare to become Faster Than a Speeding Bullet! More Powerful Than a Locomotive! Able to Leap Tall Buildings in a Single Bound!

Warning: This is adult content! It’s not politically correct. So, if you don’t think you want to expose yourself, go here: Disney.

WOW!

Your payday loan Team need a little INSPIRATION?

THIS IS IT!

“So, you listen to me and you listen well. Are you behind, on your credit card bills? Good. Pick up the phone and start dialing. Is your landlord ready to evict you? Good. Pick up the phone and start dialing. Does your girlfriend think you’re a fking loser? Good. Pick up the phone and start dialing! I want you to deal with your problems, by becoming rich! All you have to do today …is pick up that phone, and speak the words that I have taught you. And I’ll make you richer than the most powerful CEO of the United States of fking America.”

WARNING: For those of you who cringe at anything politically incorrect, DO NOT WATCH “The Wolf” work the phones!

Gather your Team around a computer monitor for 90 seconds and immerse yourselves in a TRUE ADRENALINE RUSH the likes of which your more timid souls have NEVER BEFORE EXPERIENCED!

NO B.S.

Watch & listen as the “Wolf of Wall Street” works the phones.

GUARANTEED, YOU & your TEAM will achieve a MASSIVE 10X+ increase in ROI today.

PS: A HUGE thankyou to Robert Wheeler at TOFSC for bringing this to our attention!

See those little black boxes? They are called telephones.

I’m gonna let you in on a little secret about these telephones.

They’re not gonna dial themselves! Okay? Without you, they’re just worthless hunk of plastic. Like a loaded M16 without a trained Marine to pull the trigger. And in the case of the telephone, it’s up to each and every one of you, my highly trained Strattonites, my killers.

My killers who will not take no for an answer! My fucking warriors who’ll not hang up the phone, until their client either buys or fucking dies!

Let me tell you something. There is no nobility in poverty. I’ve been a rich man, and I’ve been a poor man. And I choose rich every fucking time. Cause, At least as a rich man, when I have to face my problems, I show up in the back of a limo wearing a $2000 suit …and $40,000 gold fuckin’ watch!

Now, if anyone here thinks I’m superficial or materialistic. Go get a job at fucking McDonald’s, because that’s where you fucking belong!

But, before you depart this room full of winners, I want you to take a good look at the person next to you, go on. Because sometime in the not-so-distant future, you’re pullin’ up to a red light in your beat-up old fucking Pinto, and that person is gonna pull up right alongside you in a brand new Porsche, with their beautiful wife by his side, who’s got big voluptuous tits. And who will you be next to? Some disgusting wilder beast with three days of razor-stubble in a sleeveless moo-moo, crammed in next to you with a carload full of groceries from the fucking Price Club! That’s who you’re gonna be sitting next to.

So, you listen to me and you listen well. Are you behind, on your credit card bills? Good. Pick up the phone and start dialing. Is your landlord ready to evict you? Good. Pick up the phone and start dialing. Does your girlfriend think you’re a fucking loser? Good. Pick up the phone and start dialing! I want you to deal with your problems, by becoming rich! All you have to do today …is pick up that phone, and speak the words that I have taught you. And I’ll make you richer than the most powerful CEO of the United States of fucking America.

I want you to go out there, and I want you to RAM Steve Madden stock down your clients’ throats. Till they fucking choke on it till they choke on it and buy 10,000 shares! That’s what I want you to do. You’ll be ferocious! You’ll be relentless! You’ll be telephone fucking terrorists! Now, let’s knock this Motherfucker out of the park!

I listen to this every day before I sell. I ignore no soliciting signs, kick dogs that try to bite me, and shout out my sales pitch before they tell me “not interested” that would put Billy Mays to shame. I MAKE them interested. Everyone is either a buyer or a chump who isn’t qualified to buy. I don’t go home until I sell, I’d rather piss off a hundred people than not pay my bills.

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11
Feb

On Consulting, Lending to the Masses, Seth Godin, Alan Weiss & Hard Work

I’m “lucky.” Lenders, vendors, investors, entrepreneurs… in “the business of lending money to the masses” call me daily. They share their wins, their losses, their challenges, their frustrations and most importantly, their ideas with me.

Why me? I suppose because I’m transparent. I’m straight. I fully admit my agenda and my biases. My reputation is all I really have. Ultimately, that’s all any of us own.

As a result, I have the good fortune to be able to access some of the best minds in our industry.

Make no mistake! I recognize that I’m often “the dumbest guy in the room.” Frankly, I prefer this role. “Always be learning” is my mantra.

Over the years, I’ve “worked” on a multitude of projects with professionals who charge by the hour for their services. I’ve never understood this. The premise that the fee generated by a collaboration between a client and their “hired gun” should be based on time, materials, numbers of participants… some commodity,  is nonsensical.

The real measure of my collaboration with my client is to what extent have I improved my client’s condition. As my mentor, Alan Weiss wrote, “Billing by the hour or day is intrinsically unethical. Lawyers bill by 6 minute increments. We all know how well that works. Time-based billing rewards sloth & lethargy.”

My value is in my advice, my counsel and my network; not in my presence. My clients should not have to make an investment decision [hours billed] every time they need my help.

Example: My client needs a bank! No bank = catastrophe! I jump on a 10 minute call with a banker I know who is willing to provide an operating account for my lender client. If I bill for 10 minutes of my time, what dollar amount does that equate to? $166@$1000/hr? What value did I deliver? I enabled my lender client to remain in business! Think about all the capital, infrastructure, customers served, employees, vendors, tax authorities, commercial property owners, consumer activists 🙂 politicians, lawyers, lobbyists, industry associations… who are dependent on the survival of my client!

I’ve invested 20+ years building relationships with folks smarter than me. Relationships that allow me to solve a bank issue with a short phone call. Relationships enabling me to introduce two unaffiliated lenders – unaware of one another AND YET operating in the same city – to collaborate with one another, solve their individual challenges and achieve an extraordinary ROI that they never dreamed possible.

Hard work by Seth Godin

[Note: I stole the following from another mentor, Seth Godin.]

Consider two loading docks at small companies.

At the first, a tractor-trailer filled with heavy boxes shows up. The sole worker on the dock is tasked with unloading the trailer, asap.

He puts on his gloves and begins hauling the boxes, one at a time. He’s manhandling them off the truck and straining to stack them to the side. Eight hours later, he has a strained back, blisters and an empty truck. A day’s work, hard earned.

At the second dock, the sole worker looks at the truck and then heads next door, to the larger company and their foreman, a woman he met on the bus to work last week. “Can I borrow your hand truck and ramp for an hour?” It took guts to ask, he might have been rejected, but his calm manner and ability to connect worked.

An hour later, the truck is empty.

Who worked harder today?

For most of us, hard work is measured in insight, emotional effort, and connection. It’s been a long time since the economy fairly rewarded people based on brawn alone.

And now, consider the third company, where the person at the dock planned ahead and had everything ready as soon as the truck was scheduled to arrive…

Or consider the keyboard workers, one of whom does a repetitive task all day long, and the other who did the labor to find a plug-in or macro that would do it in a few minutes…

Read Seth Godin on Marketing

Read Alan Weiss on Consulting

How to Start a Loan Business Payday Loans

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07
Feb

President Trump, Consumers, The PDL Industry & the CFPB Party to the Beat of New Rules

 

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06
Feb

CFPB Proposed “Payday Loan Ability to Repay Rule” Rescind: Great News

The CFPB issued a positive press release today regarding the payday loan industry.

Consumers, lenders, employees, property owners, tax revenue, deregulation, competition… ALL WINNERS!

Washington, D.C. — The Consumer Financial Protection Bureau today is proposing to rescind certain provisions of its 2017 final rule governing “Payday, Vehicle Title, and Certain High-Cost Installment Loans.” Specifically, the Bureau is proposing to rescind the rule’s requirements that lenders make certain underwriting determinations before issuing payday, single-payment vehicle title, and longer-term balloon payment loans. The Bureau is preliminarily finding that rescinding this requirement would increase consumer access to credit.

In October 2018, under the leadership of then-Acting Director Mulvaney, the Bureau announced that it would issue Notice of Proposed Rulemakings (NPRMs) to reconsider the rule’s mandatory underwriting requirements and to address the rule’s compliance date. The proposals the Bureau is releasing today fulfill that commitment.

The Bureau’s proposal suggests there was insufficient evidence and legal support for the mandatory underwriting provisions in the 2017 final rule. Additionally, the Bureau is concerned that these provisions would reduce access to credit and competition in states that have determined that it is in their residents’ interests to be able to use such products, subject to state-law limitations. The NPRM proposing to rescind the mandatory underwriting requirement is open to public comment for 90 days.

In a separate notice issued today, the Bureau is also proposing to delay the August 19, 2019 compliance date for the mandatory underwriting provisions of the 2017 final rule to November 19, 2020. The NPRM proposing the delay is open to public comment for 30 days.

Today’s NPRMs do not propose to reconsider the provisions of the 2017 final rule governing payments, including reconsidering the scope of their coverage.  The payment provisions prohibit payday and certain other lenders from making a new attempt to withdraw funds from an account where two consecutive attempts have failed unless consumers consent to further withdrawals. The payment provisions also require such lenders to provide consumers with written notice before making their first attempt to withdraw payment from their accounts and before subsequent attempts that involve different dates, amounts, or payment channels. These provisions are intended to increase consumer protections from harm associated with lenders’ payment practices.

“The Bureau will evaluate the comments, weigh the evidence, and then make its decision,” said Kathy Kraninger, Director of the Consumer Financial Protection Bureau. “In the meantime, I look forward to working with fellow state and federal regulators to enforce the law against bad actors and encourage robust market competition to improve access, quality, and cost of credit for consumers.”

The NPRMs can be viewed here: https://files.consumerfinance.gov/f/documents/cfpb_payday_nprm-2019-reconsideration.pdf  and https://files.consumerfinance.gov/f/documents/cfpb_payday_nprm-2019-delay.pdf

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24
Jan

Payday Loans: Good News Continues – CFPB & Payday Loan Ability to Repay Analysis

Payday Loans: Continued Good News for Consumers & Lenders!

WHAT IT IS

Ronald Mann, a Columbia University law professor was hired by our industry to survey 1000 payday loan borrowers.

The question put to our customers? How accurately could they estimate how long it would take the borrower to pay us back and how well the borrower understood our loan product.

No hand cuffs were put on the professor.

Payment to him did not hinge on his findings.

The results of this study per Professor Mann?

WHAT THIS MEANS

Mann said, “That while many borrowers are desperate for cash, they understand the cost of the loans, which typically charge an upfront fee of roughly $15 for every $100 borrowed.”
“The problem isn’t that payday loans are expensive, it’s that we live in a capitalistic society and don’t have a safety net, and lots of people make less than other people and can’t make ends meet,” he said.

Why all the hullabaloo?

Depending on the agenda of the reviewer of his findings, Professor Mann’s 2012 study strongly suggests that underwriting standards are often not necessary. Then again, in other circumstances thay maybe. “The relevant policy question is whether borrowers, deciding to start borrowing from a payday lender, understand what will happen to them,” said Mann in an interview.

The CFPB – Consumer Financial Protection Bureau referred to Mann’s research 30+ times in their effort to place new, crazy restrictions on payday loans, title loans… small dollar loan products.

Ironically, the recently appointed CFPB Director K. Kraninger and her Team are using this same study produced by Professor Mann to refute the attempt by Richard Cordray – previous administartions head of the CFPB – to constrict loan offerings to sub-prime, cash strapped consumers

Interestingly, Professor Mann argued how the CFPB, under former Obama-appointed Director Richard Cordray, interpreted his research, suggesting that “the current rule overemphasized cases where consumers borrowed beyond their means.”

The study revealed that 60% of first-time payday loan borrowers accurately predicted within two weeks when they could repay a small-dollar loan. But it also indicated that in many cases the flip side was true — that 40% of borrowers had no idea when they were going to pay back a loan.

WHY IT’S IMPORTANT: TRENDS

Today, the new CFPB is using this study to undermine Richard Cordray’s craziness. The study seems to strongly suggest that consumers can reliably predict when they can pay back the small dollar loan lender and thus no “ability to repay” determination is required!

In court documents, the CFPB under former acting Director Mick Mulvaney cited Mann’s study as a key piece of evidence in support of “revisiting” the underwriting requirements in the payday rule.

Last year, Mulvaney sided with two payday loan trade groups suing the CFPB to invalidate the rule, which relies on federal law banning “unfair” and “abusive” practices.

Citing Mann’s study, today’s CFPB advocates that our payday loan industry trade groups HAVE presented “a substantial case” demonstrating that most payday loan borrowers DO KNOW “what they’re getting into when they take out a payday loan.”

A judge recently agreed to delay the compliance deadline for when much of the Cordray rule will take effect to give the bureau time to propose and finalize a revamp.

“Basically the only thing that has changed the Bureau’s analysis is the people doing the analyzing.”

So, what’s the premise of our new CFPB to throw out the “ability to repay” analysis requirement? “If borrowers understand the product, then it cannot be abusive. Elements of abusive include “a lack of understanding on the part of the consumer of the material risks, costs, or conditions” of the loans as well as “the inability of the consumer to protect the interests of the consumer in selecting or using” the loans.

Again, according to who interprets Professor Mann’s study, it can be concluded that our consumer understands our payday loan product and “what can happen to them if they do not repay their loan.”

So… our products and processes are not unfair or abusive.

From Professor Mann: “The premise of the rule was that so few people understand that they are going to roll the loans over a lot that the product is unfair and abusive. That’s the real difficulty. It’s difficult to regulate out of existence a consumer finance product because some percentage of people don’t understand how the product works.”

“The funding came from an industry trade association, which hoped that the study would produce favorable findings, but the arrangement, as always, was that I could publish whatever I wanted whether the results struck them as good or bad,” Mann said. “There was not really any relationship with the payday lender.”

BOTTOM LINE

This “ability to repay” analysis WAS a big, black, ugly cloud hanging over our industry!

Sure, maybe some lawyers, lobbyists and more than a few vendors serving “The BUSINESS of LENDING MONEY to the MASSES” would bill for more hours.

THE WORST CASE SCENARIO

Our customers would have zero ability to get a few hundred dollars in their hand to pay an emergency bill, get their prescription filled, keep the lights on and avoid reconnection fees, pay their traffic ticket, fix their car to keep their job…

SMB’s all over America would shut down, jobs lost, landlords vacancy rates climb…

Banks & credit unions want NSF fees! They do not want to go through the hassle of lending $300 to “the masses.”

What do YOU think? Email: Jer@PaydayLoanIndustryBlog.com

Payday Loans, Car Title Loans, installment loans, signature loans

How to Lend Money to the Masses

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